Recently you have agreed to upgrade your account with one of our sites to a premium membership and, because of this, you have been charged a fee. 

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“Why am I being charged?”

You are being charged a fee as you have recently agreed to a premium subscription service with one of our sites.  

You can choose to upgrade your account at any time by visiting the Membership section of the site and choosing your particular upgrade plan.  

Need to cancel your subscription? You can do this at any time by visiting the Membership section of the site.  

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

If you need to opt out of mobile billing at any point, just text STOP to 89595. 


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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Your Online Dating Services Company

Your payment may have been temporarily declined as your bank performs it's routine checks. Should you wish to accelerate the process, you may need to contact your bank. is operated by Blue Mouse Limited.
The Engine House, Alexander Road, Castletown, IM9 1TG, Isle of Man 

We here at Securebluemousehub continue to provide members across the globe with world-class digital dating solutions to peruse the world of online romance. 

In order for us to locate your original site of subscription, please kindly provide us with the email address for your account. 

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